ReturnsLoyaltyLast Mile
Refund at Drop-Off: Turning Returns Into a Loyalty Moment
Why we stopped making loyal customers wait for hub inspection before their refund — and the eligibility rules that made it safe to do.
2024-10-15·7 min read
Blog
Thoughts on WMS, logistics, the Physical-Digital bridge, and building products that move the world.
GrowthLoyaltyRetention
How We Built Auto-Replenish: Loyalty Essentials That Reorder Themselves
A loyalty feature that turns repeat purchases of wardrobe basics into one-tap reordering — and the product choices that made it work.
2024-08-22·7 min read
Product StrategyDiscovery
Modern Day Product Development Stages — From Product Vision to Product Delivery
The five stages good product teams use — vision, strategy, team objectives, discovery, and delivery — to understand the underlying customer problem and ship solutions customers love.
2021-03-23·8 min read
WMSLogistics
Solving Inventory Exceptions at Scale: A WMS Playbook
How to reduce recovery time in the Problem Solving area by combining real-time signals, automation, and operator-centered design.
2024-05-30·7 min read
Product StrategyOperations
The Physical-Digital Bridge: Why Warehouse UX Matters
Backend complexity should never become the customer's problem. Here's how product teams can design for the people who move the physical world.
2024-03-12·6 min read
Last MileGrowth
From Last Mile to Loyalty: Launching a Retention Program
Lessons from leading the end-to-end launch of a loyalty program designed to increase retention and optimize fulfillment tiers.
2024-01-18·6 min read